Refund Policy

1. Agency Services

Refunds for consultancy and custom development services are processed based on project milestones as defined in the individual service agreement.

• Initial Deposits: Generally non-refundable once work has commenced.
• Milestone Payments: Refundable only if the specific milestone deliverables are not met to the agreed specifications, subject to a review period.

2. NOU Credits (Top-up)

• Refund Window: Refund requests for NOU Credits must be submitted within 7 days of the top-up transaction.
• Usage Limit: Credits are non-refundable if more than 10% of the specific top-up amount has been consumed or used for services.
• Service Fees: Please note that third-party payment gateway fees and taxes (VAT) incurred during the top-up are non-refundable.

3. Subscription & Managed Services

For services billed via credits or direct subscription:

• Technical Failure: Full refunds are granted if a service is unusable due to a fatal technical failure on our side that cannot be resolved within 48 hours.
• Change of Mind: We do not offer refunds for "change of mind" or user-side configuration errors after credits have been deducted for a service.

4. How to Request a Refund

To request a refund, please email contact@nouverse.tech with your Transaction ID and the reason for the request. Valid requests are typically processed within 7-14 business days.